Refunds and Returns Policy
Effective Date: September 26th, 2023
1. Overview
At Gamer Lens Guardians, we value your satisfaction and want to ensure you have a seamless shopping experience. This Refunds and Returns Policy explains our guidelines for returning and refunding physical products purchased on our website.
2. Eligibility for Returns
2.1. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
2.2. Returns are accepted within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Initiation of Returns
To initiate a return, please follow these steps:
3.1. Contact our Customer Support Team at [Email: [email protected]] within the 30-day return window. Provide your order number and a brief explanation of the reason for the return.
3.2. Our Customer Support Team will guide you through the return process, including providing you with a return authorization and shipping instructions.
4. Return Shipping
4.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your item’s safe return to us. We cannot guarantee that we will receive your returned item.
5. Refunds
5.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
5.2. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
6. Exchanges
If you wish to exchange an item for a different size or style, please indicate this when contacting our Customer Support Team. Exchanges are subject to availability.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide clear photographs of the damaged or defective item to expedite the resolution process.
7.2. We will provide instructions on returning the damaged or defective item and will either send you a replacement or issue a refund, depending on product availability and your preference.
8. Contact Information
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact us at:
Gamer Lens Guardians Email: [email protected]
Address: 929 Riverwood Avenue, Winnipeg MB, R3T 1L2